Shipping and returns
MAKE A RETURN
Enjoy a hassle-free process to return items or exchange them for a replacement.
TRACK ORDER
The feature will be available soon.
How long does it take to process and ship my order?
Orders are typically processed and fulfilled within 24–48 hours.
Will I receive confirmation of my order?
Yes, once your order is placed, you will receive an order confirmation email with a summary and reference number.
How can I track my shipment?
Once your order has shipped, you will receive an email with tracking details to monitor your package in transit.
How long does delivery take?
Europe: Up to 14 business days.
Nordic countries: Typically 3–5 business days, depending on location.
Will I have to pay customs duties or import taxes?
If you are ordering from a non-EU country, additional customs duties or import taxes may apply. These charges are determined by your local customs authority and are not included in the purchase price or shipping cost.
Which countries are considered non-EU?
United Kingdom, Norway, Iceland, Liechtenstein, Switzerland, Albania, Serbia, Montenegro, North Macedonia, Turkey, Bosnia and Herzegovina, Kosovo, Ukraine, Moldova, Georgia, Monaco, Andorra, San Marino, and Vatican City.
Who is responsible for customs fees?
You are responsible for paying any customs fees upon receiving your package. For more details, please contact your local customs office.
Can I cancel my order?
Yes, you have the right to cancel your purchase within 14 days of placing an online order within the EU. To cancel, you must submit a request through our Make a return form. The right of withdrawal does not apply to sealed hygiene products once the seal has been broken. If your order has already been dispatched, you must receive it before initiating a return. Cancellation is only valid once confirmed by KeraFactor via email or phone.